FAQ


Capacity:

      100 guests with a dance floor space       

150 guests seated with limited space

200 guests standing

1. How do I reserve the venue?

Your booking is confirmed once the rental agreement and payment is received (30% reservation deposit and a $250 cleaning fee).

2. When is the remaining balance due?

The remaining rental balance, proof of insurance, TBAC certifications, vendor info is due 30 days before the event date.

3. What is your cancellation policy?

  • Within 2 weeks of booking: Full refund of all payments.

  • After 2 weeks of booking: The reservation deposit is non-refundable. Remaining fees may be refunded if cancellation occurs at least 30 days prior to the event.

  • Within 30 days of the event: All payments are non-refundable.

4. What is included in the rental?

Chairs and Tables, Kitchenette, and Private Patio are provided when booking the hall. 

5. Can I use outside vendors?

Yes. All vendors must be identified at least 30 days before the event. The Lessee is responsible for coordinating and paying vendors. 

6. Is insurance required?

Yes event insurance is required. If alcohol is served, Host Liquor Liability coverage is also required. Insurance can be obtained via EventHelper.com or your preferred provider.

7. Can I serve alcohol?

Alcohol must be served by a certified TABC bartender. Service must end at least 15 minutes before the event concludes. Alcohol is prohibited in the parking lot, bathrooms, and dressing rooms.

8. Are there rules for decorations?

Yes. The following are not allowed:

  • Glitter, confetti, indoor hay bales, helium balloons

  • Fake flower petals outdoors

  • Hanging decorations using nails, tape, or sticky tack

  • All décor must be fully painted and dry before arrival. 

  • Writing or drawing on tables, chairs, walls, or sidewalks is prohibited.

9. Is security required?

  • If alcohol is served: Two licensed security guards are required from the start of the event until 30 minutes after it ends.

  • If no alcohol: One guard is required at the start and end of the event (if applicable).
    Additional security may be required at the venue’s discretion.

10. What are the parking rules?

Parking is available south of the building. Please do not block driveways or fire lanes.

11. When can I begin set-up?

You are charged based on the time your event occupies the space. The earliest booking time is 10:00 AM, which is also when you may begin setup on the day of the event. All cleanup and teardown must be completed by 12:00 AM, and events should conclude by 11:00 PM. Any additional time must be arranged in advance with the event planner and may be subject to extra fees.

Extra information to know: 

Chairs and Tables, Kitchenette, and Private Patio are provided when booking the hall. You are responsible for Set up and Tear down unless discussed otherwise. The hall must be returned to the original state it was left in. 

 Set-up and tear-down time is included in your booked rental. Rental fees apply from the moment you enter the hall until departure. Vendors may only enter during your reserved time; early access is not permitted.

The lessee is responsible for removing all personal decorations, chairs, tables, and food on the day of the event. Any items left behind will be discarded the following morning.

Any rehearsal prior to the scheduled event date must be requested in advance and is subject to additional fees. Access to the venue before the event without a scheduled rehearsal or written agreement is not permitted.

We do not provide:

  • Ice

  • Beverages

  • Warming trays (a warming station is available in the kitchenette)

  • Event staff or attendants

  • Napkins, silverware, plates, cups, tongs, or ice trays

  • Extension cords, tape, lighters, matches, batteries, pens, markers, zip ties, or signage stands

Mercantile Hours (Open to the Public):

Sunday–Thursday: 8:00AM – 9:00PM 

Friday & Saturday: 9:00AM-9:00PM

For all other questions contact us at Events@sadmonkeymercantile.com